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In The News: What Taylor Swift can teach estate agents
Look, I’m not saying Taylor Swift is about to launch a lettings department — although she would be great at it — but I do think estate...
Toby Martin
13 minutes ago1 min read


Introducing: AI Academy
If you’ve ever looked at ChatGPT and thought “I know this could be useful… but I’ve no idea where to start” — I’ve got good news. AI...
Toby Martin
Jul 12 min read


If You Loved My PIE Article, You’ll Love the Nerdy Bit Even More
Last week, I had an article published in Property Industry Eye about how much (or, more accurately, how little ) we actually implement...
Toby Martin
Jun 234 min read


In The News: Why most conference learnings go nowhere – and how to fix it
After a recent trip to Propertymark One, I wondered just how much of what he learn at conferences is actually implemented back at work....
Toby Martin
Jun 211 min read


Saying Yes to Joy: Lessons from My Chat with Sarah Hood
I didn’t know we’d end up inventing sausage and mash lasagna . But that’s the kind of magic that happens when you invite Sarah Hood into...
Toby Martin
Jun 193 min read


The Problem Isn’t AI. It’s That We Keep Asking It the Wrong Questions
Why so many estate agents are missing the real opportunity of artificial intelligence AI isn't going to steal your job. But the estate...
Toby Martin
Jun 182 min read


The Training Day I’ve Always Wanted to Run (And You’re Invited)
For a long time, I’ve had an idea rattling around in my head. What if there was a training day that didn’t feel like a training day at...
Toby Martin
Jun 172 min read


In the news
In Property Industry eye yesterday - the power of unexpected moments of surprise and delight. How they can win you more loyal customers,...
Toby Martin
Jun 72 min read


Lessons From the Inflatable Bouncy Castle of Life (and Other Things I Learned from Chris Webb)
I didn’t really want to start a podcast. No, really! Not because I don’t love talking to people (I do) or have something to say (arguably...
Toby Martin
Jun 53 min read


🏡 June 2025 Property Market Pulse: What Agents Need to Know (And Actually Care About)
Welcome to June. The sun’s out (kind of), the cricket season has started, and in true British fashion, the housing market is doing its...
Toby Martin
Jun 23 min read


In the news
A piece of mine published in Property Industry eye yesterday, looking at the impact of not having a clear brand identity - and how it...
Toby Martin
May 293 min read


If Section 21 Was Abolished Today: A 12-Month Political Thriller
Lord Bird has called for the immediate abolition of Section 21. Here’s what could unfold if that happened today, based on data and...
Toby Martin
May 205 min read


The Bank of Mum and Dad's growing influence on the property market
Picture this: a young couple walks into your estate agency, excited to view their first home. But instead of the usual nervous energy,...
Toby Martin
May 132 min read


🎪 Juggling Chainsaws: A Lettings Agent's Guide to Staying Sane in 2025
There are times in lettings when everything feels a bit extra . And right now? We’re in one of those times. New rules. Shifting guidance....
Toby Martin
May 93 min read


Why Lettings Agencies Must Adapt to the Declining Landlord Market
In recent years, the UK’s lettings market has felt like a shrinking garden. Regulatory changes, tax reforms, and rising costs have driven...
Toby Martin
Apr 152 min read


Trust Isn’t Earned by Accident – It’s Engineered
Why Estate Agencies Must Take the Lead in Rebuilding Public Confidence In a post-truth world awash with scepticism and social...
Toby Martin
Apr 83 min read


Navigating the UK's Evolving Property Market: Key Insights for Estate Agents
The UK property market is experiencing notable shifts that estate agents should closely monitor to effectively guide their clients and...
Toby Martin
Apr 22 min read


By the Time You Meet a Seller, It Might Already Be Too Late
Imagine walking into a speed-dating event with a room full of potential clients. You only have a minute to make an impression – 60...
Toby Martin
Mar 133 min read


Big Changes for Lettings Agents in 2025 (No, not the rrb)
If you’re a lettings agent in the UK, you need to be prepared for a major compliance change coming in May 2025. From 14 May, all agents...
Toby Martin
Feb 233 min read


How To Use The Renters' Rights Bill To Win Clients
There has been much lamenting many aspects of the Renters' Rights Bill - and rightly, so. It's hard to know exactly who will benefit from...
Toby Martin
Feb 173 min read
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