Online Course Terms & Conditions
Toby Martin Consultancy & Training – "The Estate Agent's Guide to Video Marketing"
Last updated: 27.06.2026
These terms and conditions ("Terms") govern your purchase of and access to the online course "The Estate Agent's Guide to Video Marketing" (the "Course") from Toby Martin Consultancy & Training ("we", "us", "our") via www.tobymartinconsultancy.co.uk (the "Website"). By purchasing the Course you confirm that you have read, understood and agree to these Terms.
1. The Course
1.1 The Course is a pre-recorded online video training programme, together with any accompanying downloadable materials, made available to you through the Website.
1.2 We may update, improve or amend the Course content from time to time. We are not obliged to maintain any particular lesson, feature or resource indefinitely.
2. Purchase and payment
2.1 The price of the Course is as displayed on the Website at the time of purchase, in GBP, and is inclusive of VAT where applicable.
2.2 Payment is taken in full at the point of purchase. Access is granted only once payment has been received and cleared.
2.3 We reserve the right to change the price of the Course at any time, though changes will not affect purchases already completed.
3. Access
3.1 On successful payment you will be granted access to the Course via the Website. It is your responsibility to provide accurate contact details.
3.2 Unless stated otherwise on the Website, access is provided for lifetime access.
3.3 We reserve the right to suspend or withdraw access where these Terms are breached (see clause 6).
4. Licence and restrictions on use
4.1 Your purchase grants you a limited, non-exclusive, non-transferable licence to access and view the Course for use within your own estate or letting agency business only.
4.2 Access is for use within your business. You must not share, resell, sublicense, distribute, broadcast, or otherwise make the Course or your login details available to any person or organisation outside your business.
4.3 You must not copy, download (other than materials we expressly provide as downloads), record, reproduce, screen-capture, or redistribute any part of the Course.
4.4 We reserve the right to revoke access without refund where we reasonably believe access is being shared or used in breach of this clause.
5. No refunds (digital content)
5.1 The Course is digital content supplied online. By purchasing, you expressly request and consent to immediate access to the Course, and you acknowledge that you will lose any statutory right to cancel and receive a refund once access has been provided.
5.2 Accordingly, all sales are final and no refunds will be given once access to the Course has been granted, save where we are required to provide a remedy under applicable law (for example, where the Course is found to be faulty or not as described).
5.3 If you have not yet accessed the Course and believe you are entitled to cancel, contact us at toby@tobymartinconsultancy.co.uk and we will consider your request in accordance with your legal rights.
6. Technical issues and support
6.1 If you experience a technical problem accessing the Course, please contact our support team at toby@tobymartinconsultancy.co.uk and we will use reasonable efforts to help you resolve it.
6.2 Technical issues — including problems caused by your own device, browser, internet connection, or third-party platforms — do not entitle you to a refund. Our obligation is limited to providing reasonable support to restore your access.
6.3 We do not guarantee that the Course or Website will be available uninterrupted or error-free, but we will take reasonable steps to make access available.
7. Intellectual property
7.1 All content within the Course — including videos, text, graphics, downloadable resources and the Course structure — is owned by or licensed to us and is protected by copyright and other intellectual property rights.
7.2 Nothing in these Terms transfers any ownership of those rights to you. Your licence to use the Course is as set out in clause 4.
8. No guarantee of results
8.1 The Course is provided for educational and informational purposes. While it sets out methods we believe to be effective, we make no guarantee or warranty as to any particular business outcome, level of instructions, income, or growth.
8.2 Any results depend on factors outside our control, including your own implementation, effort, and market conditions. Nothing in the Course constitutes legal, financial, or regulatory advice for your business.
9. Limitation of liability
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
9.2 Subject to clause 9.1, our total liability to you arising out of or in connection with the Course shall not exceed the price you paid for it.
9.3 We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity.
10. Your responsibilities
10.1 You are responsible for ensuring that your use of any techniques shown in the Course complies with all laws and regulations applicable to your business, including data protection, advertising standards, and (where relevant) civil aviation rules for drone use and music licensing.
11. Data protection
11.1 We will process any personal data you provide in accordance with our Privacy Policy, available here.
12. Changes to these Terms
12.1 We may update these Terms from time to time. The version in force is the one published on the Website at the time of your purchase.
13. Governing law and jurisdiction
13.1 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact us
Toby Martin Consultancy & Training
11 Kenwood Close, Trowbridge, Wiltshire, BA14 7DN
toby@tobymartinconsultancy.co.uk